Handloom is not uniform
Our sarees are woven on handlooms by weaving families we buy from directly. Slight irregularity in the weave, small slubs in the yarn, minor unevenness along a border, and gentle variation in dye between one piece and the next are characteristic of hand production. They are the mark of a saree made by a person rather than a machine.
These are not defects and are not grounds for a claim.
Colour on a screen
We photograph every saree in natural light and edit as little as possible. Even so, colour renders differently on different phones, laptops and browsers, and no photograph reproduces cloth exactly.
If colour accuracy matters for your occasion, message us on WhatsApp before ordering and we will send additional photographs, or describe the shade against something you already own. We would much rather have that conversation before you buy.
Variation between a screen and the cloth is not a defect.
Change of mind
DAXAN does not accept returns or exchanges for change of mind, fit, colour preference or selection.
Almost every saree we sell exists in a single piece. When one leaves us, it is gone from the collection, and we are unable to hold or restock it.
Please read the fabric, length and blouse details on the product page, and ask us anything you are unsure of, before you place the order.
If something arrives damaged, wrong or incomplete
We will put it right.
Write to care@daxan.in within 48 hours of delivery. Include your order number and the video described below. Do not wear, wash, alter or remove tags from the saree, and keep the courier cover, label, inner packaging and invoice.
The unboxing video
Record one continuous, unedited video that shows, in a single take:
- The sealed parcel before it is opened, with the shipping label readable
- The parcel being opened
- The saree being unfolded
- The damage, error or missing item, close and steady, then a wider view of the whole saree
This is the only way we can tell whether an issue happened in weaving, in packing or in transit, and it is what our courier requires when we raise a claim on your behalf. A photograph of the fault alone is usually not enough.
What happens next
We will respond within two working days. If the claim is accepted:
- Where a replacement exists, we will send it at no cost to you, dispatched within 5 to 7 working days of the piece reaching us.
- Where no replacement exists — which is often, since most of our pieces are one of a kind — we will refund you in full to your original payment method, within 7 working days of the returned piece reaching us. Your bank may take a few days more to show it.
You will not pay return shipping on an accepted claim. We will arrange the pickup or reimburse the cost. Please do not send anything back until we have given you written instructions.
Condition of returned pieces
The saree must come back unworn, unwashed and unaltered, with all tags attached and in its original packaging. We cannot accept a piece that has been draped, cut, stitched, given fall and pico, or washed.
Cancelling an order
You may cancel any order before it is dispatched by messaging us on WhatsApp or writing to care@daxan.in. We will refund you in full.
Once a parcel has been handed to the courier it can no longer be cancelled, and the damage-claim process above applies instead.
Sarees stitched or finished to order
Fall and pico, blouse stitching and any other finishing service is carried out on your instruction and cannot be undone. Pieces that have been finished to order are not eligible for return or replacement unless the fault is ours.
Group and party orders
Bulk and coordinated orders are confirmed against a sample and a written specification before production. Once confirmed they cannot be cancelled or returned. Terms for these are agreed in writing at the time of order.
International orders
We currently accept international orders by enquiry only. Returns and exchanges are not available on international shipments. Customs duties, taxes and clearance charges are payable by you and are not refundable by us.
Your rights under law
Nothing in this policy limits any remedy available to you under Indian consumer law, including the Consumer Protection Act, 2019 and the Consumer Protection (E-Commerce) Rules, 2020.
Where an unboxing video could not reasonably have been made, we will consider other credible evidence. If we have sent you a saree that is defective, not as described, or different from what you ordered, we will make it right regardless of the timelines above.
Talk to us
Email care@daxan.in
WhatsApp +91 9847 101 355
Hours Monday–Saturday, 10:00 AM–7:00 PM IST
We are a small house. If something has gone wrong, tell us plainly and we will deal with it plainly.
