Order processing and dispatch
The estimated dispatch period should be displayed on each product page and in the order confirmation. Ready-to-ship and made-to-order products may have different timelines. If one order contains products with different dispatch dates, DAXAN may ship them together or separately depending on availability and the selected delivery arrangement.
Delivery across India
Available delivery methods, charges and any free-shipping threshold are calculated or displayed during checkout after the delivery postcode is entered. Delivery estimates begin after dispatch and are not guarantees.
International enquiries
DAXAN welcomes enquiries from Singapore, Malaysia, Sri Lanka, the United Arab Emirates, Saudi Arabia, Qatar, Kuwait, Oman and Bahrain. Until a destination is enabled for direct checkout, contact the team before payment. Product availability, courier option, delivery estimate, payment route, duties and destination taxes will be confirmed for that order.
Tracking and delivery attempts
Tracking information is sent when available. Keep the delivery phone reachable and monitor courier messages. Customers are responsible for providing an accurate address, postcode, landmark and contact number. Re-delivery or return-to-origin charges caused by incorrect details, repeated failed attempts or refusal may be chargeable where lawful.
Inspect the parcel before and during opening
If the courier cover appears torn, wet, crushed, opened or re-taped, photograph it before opening. Record one continuous, unedited unboxing video showing the sealed parcel, shipping label, complete opening and all contents. Keep all packaging until you are satisfied that the order is correct and undamaged.
Delivery problem
For a damaged, incorrect or incomplete delivery, notify care@daxan.in within 48 hours and follow the Final Sale & Damage Claim Policy. For tracking or courier concerns, include the order number and tracking number.
Supply office
Krishnajyothis, Thiruvananthapuram (Trivandrum) 695 313, Kerala, India
This is not a walk-in shop or an automatic return address. Do not send any parcel without written instructions from DAXAN.
